Strategies for Value: Quality, Productivity, and Innovation in R&D/Technology Organizations

The nature of value and how R&D/technology organizations provide value are considered. Value is defined in terms of three dimensions: quality, productivity, and innovation. This framework provides the basis for formulation of value strategies in terms of where value is to be provided, how it will be provided, enterprise designs that support these intentions, benchmarking to identify gaps, and specification of action plans. Implementation of value strategies is discussed relative to strategies for change, multistage decision processes, organizational implications, balanced scorecards, and adaptation of strategies to different types of enterprises. Illustrations of multistage decision criteria and balanced scorecards for R&D/technology organizations are provided. © 2001 John Wiley & Sons, Inc. Syst Eng 4: 87–106,